Warranties
How long is the warranty on Hune products?
Hune products are warranted for a period of 1 year from the date of purchase.
What does Hune's warranty cover?
Our warranty covers manufacturing defects and problems related to the normal operation of our products.
What do I have to present to validate the warranty at Hune?
To make the warranty valid, it is essential to present the product together with this warranty policy, purchase invoice or sales note that includes the product data: brand, model, serial number. You can do this at the place of purchase or at our Authorized Service Center.
How can I request a Service Order number to send the product for repair at Hune?
You can request a Service Order number by calling our customer service department. They will provide you with instructions for shipping the product.
What is the process for obtaining a warranty repair or replacement at Hune?
Once you have registered a warranty claim and submitted the product, our Authorized Service Center will review the case and proceed with the repair or replacement as appropriate.
What is the warranty period for the product repaired or replaced at Hune?
The warranty period for repaired or replaced product is not extended; it remains 1 year from the date of purchase.
What parts and components are not covered by warranty at Hune?
The external cover and decorative parts of the products are not covered by this warranty, nor are parts which by their nature are subject to wear and tear or scratches due to normal use of the product.
What conditions invalidate the warranty at Hune?
The warranty does not apply if the product has been used in other than normal conditions, if it has not been operated according to the instructions for use, if it has been altered or repaired by unauthorized persons, or if the warranty seal has been violated.
Shipping
How long does it take to process and ship an order at Hune?
We process and ship orders within 1 to 2 business days after receiving confirmation of payment. On average it will arrive at destination in less than 4 business days.
What is the cost of shipping in Hune?
The shipping cost may vary depending on the destination and size of the order. You can see the shipping costs in the checkout process before confirming your order.
How can I track my order at Hune?
Once your order has been shipped, you will receive an email with a tracking link so you can follow the status of your delivery.
Returns
What is Hune's return policy?
We accept returns within 30 days of purchase, provided the product is in its original condition and meets our return conditions.
Do I have to pay for return shipping at Hune?
Yes, customers are responsible for return shipping costs, unless the product is defective or damaged.